Commission Decision of 15 February 2007 on reserving the national numbering range beginning with 116 for harmonised numbers for harmonised services of social value (notified under document number C(2007) 249) (Text with EEA relevance) (2007/116/EC)

In forceVersion 2007-02-15

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Contents

Preamble
ANNEX
ANNEX List of reserved numbers to harmonised services of social value

THE COMMISSION OF THE EUROPEAN COMMUNITIES,

Having regard to the Treaty establishing the European Community,

Having regard to the Directive 2002/21/EC of the European Parliament and of the Council of 7 March 2002 on a common regulatory framework for electronic communications networks and services (the Framework Directive), and in particular Article 10(4) thereof,

Whereas:

(1) It is desirable for citizens of the Member States, including travellers and disabled users, to be able to reach certain services that have a social value by using the same recognisable numbers in all Member States. At present there is a patchwork of numbering and dialling schemes in the Member States and no common numbering scheme is in operation to reserve the same telephone numbers for such services in the Community. Community action is therefore required for that purpose.

(2) The harmonisation of numbering resources is necessary to allow these services provided in different Member States to be accessed by end-users using the same number. The combination same number — same service will ensure that a specific service in which ever Member State it is provided is always associated with a specific number within the Community. This will provide the service with a pan-European identity to the benefit of the European citizen who will know that the same number dialled will give access to the same type of service in different Member States. This measure will encourage pan-European services to develop.

(3) In order to reflect the social function of the services in question, the harmonised numbers should be freephone numbers, without this meaning that operators would be obliged to carry calls to 116 numbers at their own expense. The freephone nature of the numbers is therefore an essential component of the harmonisation being carried out.

(4) It is necessary to attach conditions closely related to controlling the nature of the service provided to ensure that the harmonised numbers are used for the provision of the particular type of service covered by the Decision.

(5) It may be necessary that specific conditions are attached to the right of use for a specific harmonised number, for example, that the associated service should be provided 24 hours a day and 7 days a week.

(6) In accordance with the Framework Directive, national regulatory authorities are responsible for the management of national numbering plans and for controlling the assignment of national numbering resources to specific undertakings. In accordance with Article 6 and Article 10 of Directive 2002/20/EC of the European Parliament and of the Council of 7 March 2002 on the authorisation of electronic communications networks and services (Authorisation Directive), conditions may be attached to the use of numbers and penalties may be applied in case of non compliance with those conditions.

(7) The list of specific numbers in the numbering range beginning with 116 should be regularly updated in accordance with the procedure in Article 22(3) of the Framework Directive. Member States should make known the existence of such numbers in a manner that is accessible to all interested parties, for example, via their websites.

(8) The Commission will consider revision or further adaptation of the present Decision in the light of experience gained, based on reports provided to the Commission by the Member States, in particular whether a specific service for which a number has been reserved has developed on a pan-European basis.

(9) The measures provided for in this Decision are in accordance with the opinion of the Communications Committee,

HAS ADOPTED THIS DECISION:

Article 1 Subject matter and scope

The numbering range beginning with 116 shall be reserved in national numbering plans for harmonised numbers for harmonised services of social value. The specific numbers within this numbering range and the services for which each number is reserved are listed in the Annex.

Article 2 Harmonised service of social value

Harmonised service of social value is a service meeting a common description to be accessed by individuals via a freephone number, which is potentially of value to visitors from other countries and which answers a specific social need, in particular which contributes to the well-being or safety of citizens, or particular groups of citizens, or helps citizens in difficulty.

Article 3 Reservation of specific numbers within the 116 numbering range

Member States shall ensure that:

(a) numbers listed in the Annex are used only for the services for which they have been reserved;

(b) numbers within the 116 numbering range that are not listed in the Annex are not used;

Article 4 Conditions attached to the right of use for harmonised numbers

Member States shall attach the following conditions to the right of use of harmonised numbers for the provision of harmonised services of social value: In addition, Member States shall attach specific conditions to the right of use of harmonised numbers as set out in the Annex.

(a) the service provides information, or assistance, or a reporting tool to citizens, or any combination thereof;

(b) the service is open to all citizens without any requirement of prior registration;

(d) there is no payment, or payment commitment as a pre-requisite to use the service;

(e) the following activities are excluded during a call: advertisement, entertainment, marketing and selling, using the call for the future selling of commercial services.

Article 5 Assignment of harmonised numbers

1. Member States shall take all necessary measures to ensure that as from the 31 August 2007 the competent National Regulatory Authority can assign the numbers referred to in the Annex.

2. The listing of a specific number and the associated harmonised service of social value does not carry an obligation for Member States to ensure that the service in question is provided within their territory.

3. Once a number has been listed in the Annex, Member States shall make known at national level that the specific number is available for the provision of the associated harmonised service of social value, and that applications for the rights of use for this specific number may be submitted.

4. Member States shall ensure that a register of all harmonised numbers, with their associated harmonised services of social value, available in their territory is maintained. The register shall be easily accessible to the public.

Article 6 Monitoring

Member States shall report periodically to the Commission on the actual use of numbers listed in the Annex for the provision of the related services within their territory.

Article 7 Addressees

This Decision is addressed to the Member States.

Done at Brussels, 15 February 2007. For the Commission Viviane Reding Member of the Commission

ANNEX

ANNEX List of reserved numbers to harmonised services of social value

Number Service for which this number is reserved Specific conditions attached to the right of use for this number 116000 Hotlines for missing children

Versions

2007-02-15

Cited by

Commission Decision of 29 October 2007 amending Decision 2007/116/EC as regards the introduction of additional reserved numbers beginning with 116 (notified under document number C(2007) 5139) (Text with EEA relevance) (2007/698/EC) Decision · Grade B
Commission Decision 2007/116/EC on reserving the national numbering range beginning with 116 for harmonised numbers for harmonised services of social value reserves the national numbering range beginning with 116 for harmonised numbers for harmonised services of social value. The Annex to that Decision contains a list of specific numbers within this numbering range and the services for which each number is reserved. This list may be adapted in accordance with the procedure referred to in Article 22(3) of Directive 2002/21/EC.
Commission Decision of 29 October 2007 amending Decision 2007/116/EC as regards the introduction of additional reserved numbers beginning with 116 (notified under document number C(2007) 5139) (Text with EEA relevance) (2007/698/EC) Decision · Grade B
The service description associated with the number 116000 should be updated. Moreover, two services, namely Child Helplines and Emotional Support Helplines, have been identified as services of social value that may benefit from harmonised numbers. For these reasons, Decision 2007/116/EC should be updated and additional reserved numbers introduced.
Commission Decision of 29 October 2007 amending Decision 2007/116/EC as regards the introduction of additional reserved numbers beginning with 116 (notified under document number C(2007) 5139) (Text with EEA relevance) (2007/698/EC) Decision · Grade B
Decision 2007/116/EC should therefore be amended accordingly.
Commission Decision of 29 October 2007 amending Decision 2007/116/EC as regards the introduction of additional reserved numbers beginning with 116 (notified under document number C(2007) 5139) (Text with EEA relevance) (2007/698/EC) Decision · Grade B
The Annex to Decision 2007/116/EC is replaced by the Annex to this Decision.
Directive 2011/92/EU of the European Parliament and of the Council of 13 December 2011 on combating the sexual abuse and sexual exploitation of children and child pornography, and replacing Council Framework Decision 2004/68/JHA Act · Grade B
Regarding the system of reporting sexual abuse and sexual exploitation of children and helping children in need, hotlines under the number 116 000 for missing children, 116 006 for victims of crime and 116 111 for children, as introduced by Commission Decision 2007/116/EC of 15 February 2007 on reserving the national numbering beginning with 116 for harmonised numbers for harmonised services of social value, should be promoted and experience regarding their functioning should be taken into account.
Commission Decision of 30 November 2009 amending Decision 2007/116/EC as regards the introduction of additional reserved numbers beginning with 116 (notified under document C(2009) 9425) (Text with EEA relevance) (2009/884/EC) Decision · Grade B
Commission Decision 2007/116/EC reserves the national numbering range beginning with 116 for harmonised numbers for harmonised services of social value. The Annex to that Decision contains a list of specific numbers within this numbering range and the services for which each number is reserved. This list may be adapted in accordance with the procedure referred to in Article 22(3) of Directive 2002/21/EC.
Commission Decision of 30 November 2009 amending Decision 2007/116/EC as regards the introduction of additional reserved numbers beginning with 116 (notified under document C(2009) 9425) (Text with EEA relevance) (2009/884/EC) Decision · Grade B
Two services, namely Helpline for victims of crime and Non-emergency medical on-call service, have been identified as services of social value that may qualify for harmonised numbers. For these reasons, Decision 2007/116/EC should be updated and additional reserved numbers introduced. The number for Non-emergency medical on-call service is not intended to replace 112 or national emergency call numbers in life-threatening situations.
Commission Decision of 30 November 2009 amending Decision 2007/116/EC as regards the introduction of additional reserved numbers beginning with 116 (notified under document C(2009) 9425) (Text with EEA relevance) (2009/884/EC) Decision · Grade B
Decision 2007/116/EC should therefore be amended accordingly.
Commission Decision of 30 November 2009 amending Decision 2007/116/EC as regards the introduction of additional reserved numbers beginning with 116 (notified under document C(2009) 9425) (Text with EEA relevance) (2009/884/EC) Decision · Grade B
The Annex to Decision 2007/116/EC is replaced by the Annex to this Decision.
Regulation (EU) No 1381/2013 of the European Parliament and of the Council of 17 December 2013 establishing a Rights, Equality and Citizenship Programme for the period 2014 to 2020 (Text with EEA relevance) Regulation · Grade B
Harmonised services of social value should be interpreted within the meaning of Article 2 of Commission Decision No 116/2007/EC.
Commission Implementing Decision (EU) 2023/468 of 25 November 2022 amending Decision 2007/116/EC as regards the introduction of an additional reserved number beginning with 116 (notified under document C(2022) 8407) Decision · Grade B
Commission Decision 2007/116/EC establishes a procedure for reserving national numbers for harmonised services of social value. The Annex to that Decision contains a list of numbers within this numbering range and the services for which each number is reserved.
Commission Implementing Decision (EU) 2023/468 of 25 November 2022 amending Decision 2007/116/EC as regards the introduction of an additional reserved number beginning with 116 (notified under document C(2022) 8407) Decision · Grade B
A new service – Helpline for Victims of Violence Against Women – has been identified by the Commission as a service of social value that may benefit from a harmonised number. For these reasons, the Annex to Decision 2007/116/EC should be amended to introduce the additional reserved number of 116016.
Commission Implementing Decision (EU) 2023/468 of 25 November 2022 amending Decision 2007/116/EC as regards the introduction of an additional reserved number beginning with 116 (notified under document C(2022) 8407) Decision · Grade B
Decision 2007/116/EC should therefore be amended accordingly.
Commission Implementing Decision (EU) 2023/468 of 25 November 2022 amending Decision 2007/116/EC as regards the introduction of an additional reserved number beginning with 116 (notified under document C(2022) 8407) Decision · Grade B
The Annex to Decision 2007/116/EC is replaced by the Annex to this Decision.
Directive (EU) 2026/1472 of the European Parliament and of the Council of 17 June 2026 amending Directive 2012/29/EU establishing minimum standards on the rights, support and protection of victims of crime, and replacing Council Framework Decision 2001/220/JHA Directive · Grade B
In order to ensure comprehensive channels of communication that take into account the complexity of victims’ needs in relation to their right to access information, all victims, irrespective of where in the Union and in what circumstances the crime took place, should be able to access helplines for victims by using the Union-wide 116006 telephone number. The introduction of that Union-wide telephone number should be without prejudice to existing national telephone numbers, including numbers for helplines run by non-governmental organisations. In addition to access by telephone, helplines for v
Directive 2009/136/EC of the European Parliament and of the Council of 25 November 2009 amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks and services, Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector and Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (Text with EEA relevance) Act · Grade B
Pursuant to its Decision 2007/116/EC of 15 February 2007 on reserving the national numbering range beginning with 116 for harmonised numbers for harmonised services of social value, the Commission has asked Member States to reserve numbers in the 116 numbering range for certain services of social value. The appropriate provisions of that Decision should be reflected in Directive 2002/22/EC (Universal Service Directive) in order to integrate them more firmly into the regulatory framework for electronic communications networks and services and to facilitate access by disabled end-users.
Directive 2009/136/EC of the European Parliament and of the Council of 25 November 2009 amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks and services, Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector and Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (Text with EEA relevance) Act · Grade B
Member States shall promote the specific numbers in the numbering range beginning with 116 identified by Commission Decision 2007/116/EC of 15 February 2007 on reserving the national numbering range beginning with 116 for harmonised numbers for harmonised services of social value. They shall encourage the provision within their territory of the services for which such numbers are reserved.
Common Position (EC) No 16/2009 adopted by the Council on 16 February 2009 with a view to the adoption of a Directive 2009/…/EC of the European Parliament and of the Council of … amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks, Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector and Regulation (EC) No 2006/2004 on consumer protection cooperation protection laws (Text with EEA relevance) (2009/C 103 E/02) Notice · Grade B
Pursuant to its Decision 2007/116/EC of 15 February 2007 on reserving the national numbering range beginning with 116 for harmonised numbers for harmonised services of social value, the Commission has asked Member States to reserve numbers in the 116 numbering range for certain services of social value. The appropriate provisions of that Decision should be reflected in Directive 2002/22/EC (Universal Service Directive) in order to integrate them more firmly into the regulatory framework for electronic communications networks and services and to facilitate access by disabled end-users.
Common Position (EC) No 16/2009 adopted by the Council on 16 February 2009 with a view to the adoption of a Directive 2009/…/EC of the European Parliament and of the Council of … amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks, Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector and Regulation (EC) No 2006/2004 on consumer protection cooperation protection laws (Text with EEA relevance) (2009/C 103 E/02) Notice · Grade B
Member States shall promote the specific numbers in the numbering range beginning with 116 identified by Commission Decision 2007/116/EC of 15 February 2007 on reserving the national numbering range beginning with 116 for harmonised numbers for harmonised services of social value. They shall encourage the provision within their territory of the services for which such numbers are reserved.
Wednesday 24 September 2008Electronic communications networks and services, protection of privacy and consumer protection ***I P6_TA(2008)0452 European Parliament legislative resolution of 24 September 2008 on the proposal for a directive of the European Parliament and of the Council amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks, Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector and Regulation (EC) No2006/2004 on consumer protection cooperation (COM(2007)0698 — C6-0420/2007 — 2007/0248(COD)) 2010/C 8 E/47 Notice · Grade B
Pursuant to its Decision 2007/116/EC of 15 February 2007 on reserving the national numbering range beginning with 116 for harmonised numbers for harmonised services of social value,the Commission has reserved numbers in the 116 numbering range for certain services of social value. The numbers identified in that Decision cannot be used for purposes other than those set out therein, but there is no obligation for Member States to ensure that services associated with the reserved numbers are actually provided. The appropriate provisions of Decision 2007/116/EC should be reflected in Directive 200