Consumer terms

1. Free trial and free plan

A new account starts with a 14-day trial that includes a set number of searches. No payment details are needed and nothing is charged when it ends: you simply move to the free plan, with a smaller monthly allowance, unless you choose a paid plan.

2. Your right to withdraw

When you buy a paid plan you may withdraw from the contract within 14 days of the day you bought it, without giving a reason.

To withdraw, tell us clearly: with Withdraw under "Withdraw from your purchase" in Settings → Plan, on the cancel your contract page (no sign-in needed), by email to support@gelex.eu, or using the model form below. Sending it before the 14 days end is enough.

We refund everything you paid, using the same payment method, within 14 days of receiving your withdrawal.

3. If you start using it straight away

A paid plan starts at once, because you asked for it to. If you withdraw within the 14 days, we keep an amount in proportion to the part of the period that had passed when you withdrew, and refund the rest. At checkout we ask you to confirm that you want to start now and that you understand this.

4. Model withdrawal form

To Dober Security ApS, Silkeborgvej 43, 1., 8000 Aarhus C, Denmark, support@gelex.eu:

I hereby give notice that I withdraw from my contract for the following service: Gelex subscription. Ordered on: ______. Name: ______. Email of the account: ______. Date: ______.

5. Renewal and cancelling

• A monthly plan renews each month until cancelled. An annual plan renews for a year; Settings → Plan always shows the renewal date, the price and how to cancel.
• You can cancel at any time; the plan then ends at the end of the period you have paid for.
• Once an annual plan has renewed after its first year, you may also end it with one month's notice, and we refund the rest of the year.
• The Cancel your contract link ("Verträge hier kündigen" in German) is in the footer of every page, and Cancel plan is in Settings → Plan. The page works without signing in, asks only for your email and contract number, shows you a reference at once, and we confirm by email.

6. Prices

Prices shown to consumers include VAT. We will tell you at least 30 days before a price change on your plan; you may cancel before it takes effect.

7. Complaints

Write to support@gelex.eu and we will answer within 14 days. If we cannot agree, you may complain to the Danish Consumer Complaints Board (Nævnenes Hus, naevneneshus.dk) or, if you live in another EU country, to the European Consumer Centre there (in Denmark: Forbruger Europa, forbrugereuropa.dk). You may also take the matter to the courts.